Important Legal Information
Please read this information carefully. By accessing this website you confirm that you have understood and agree to be bound by the following terms and conditions. This website and the information provided on it are for the use of permanent residents of the United Kingdom only (for the purposes of this website United Kingdom excludes the Channel Islands).
Jurisdiction
PruHealth controls and operates this website from the United Kingdom and the
information delivered via the website is deemed to have been delivered in the
United Kingdom. PruHealth makes no representation that the material contained
in its website is appropriate or available for use outside the United Kingdom
and is not soliciting any business from outside the United Kingdom.
This website is not directed to any person in any jurisdiction where (by
reason of that person's nationality, residence or otherwise) the publication or
availability of this website is prohibited. Persons to whom such restrictions
apply must not access this website. If you choose to access this site from
outside the United Kingdom you are solely responsible for compliance with local
laws.
This website and any transaction effected through it are governed by English law and the English courts shall have exclusive jurisdiction in any legal proceedings.
Terms and Conditions of Use
The information contained in this website is general in nature and does not
constitute an offer of private medical insurance. Any medical, health, fitness
or other similar information is intended for use solely as an educational aid.
The information is intended to supplement where appropriate and in no way
substitute the expertise and judgment of your physician, pharmacist or other
healthcare professional. You are advised that decisions regarding the diagnosis
and treatment of a medical condition, including decisions regarding drug
therapy, are complex medical decisions requiring the independent and informed
judgement of your appropriate healthcare professional. All specific questions
regarding the treatment and care of a medical condition should be posed to your
own professional healthcare provider.
To the extent permitted by law, PruHealth shall not be responsible for any
loss or damage occasioned by the use of the information presented here for any
reason and howsoever arising.
PruHealth, its suppliers, subcontractors, licensees and sub-licensees are
not responsible for any decisions you may make resulting from the use of the
information including, but in no way limited to, your choosing to seek, or not
to seek, professional medical care or your choosing or not choosing specific
treatment. You hereby waive any claim you may have or acquire against PruHealth
and indemnify and hold PruHealth harmless from any claims, lawsuits,
proceedings, costs, special, incidental, consequential or indirect damages,
including damages for loss of profits, loss of business or downtime of this
website arising out of or relating to your use of the information.
The views expressed on this website are not necessarily those of PruHealth,
or its agents, nor are the products advertised herein necessarily covered as
benefits in terms of the rules of the PruHealth Private Medical Insurance
Policy, nor are they necessarily endorsed by PruHealth. Whilst we endeavour to
ensure the accuracy of the information, neither PruHealth, nor any of its staff
or its agents will be held responsible for any omissions or errors, or for any
misfortune, injury or damages which may arise therefore, PruHealth does not in
any manner endorse, assume responsibility for, or recommend the use of any drug
or treatment method described on this website. This website contains content
provided by third parties of which PruHealth is merely a distributor, and not
publisher, of such content. The information available on this website is
provided with no warranty, whether express or implied. PruHealth makes no
representation about the suitability of this information and content for any
purpose whatsoever.
Nothing contained on this website in these terms and conditions shall
operate to exclude liability for death/and or personal injury caused by the
negligence of PruHealth, its suppliers, subcontractors, licensees and
sub-licensees.
As a registered user of PruHealth’s website, you will receive all communications via e-mail. Should you wish not to receive communications via e-mail from PruHealth, you may change the way you receive your communication by contacting our service centre on 0845 080 1800.
All elements of PruHealth’s website, including, but not limited to, the
general design and the imagery, are protected by trade restrictions, copyright,
moral rights, trademark and other laws relating to intellectual property
rights. Except if explicitly permitted under this or another agreement with
PruHealth or one of its subsidiaries, no portion or element of this website or
its content may be copied or retransmitted via any means. This website, its
content and all related rights shall remain the exclusive property of PruHealth
or its licensors unless otherwise expressly agreed. Any unauthorised use,
alteration or dissemination of information on this website is prohibited.
Should a user breach the terms of this term then PruHealth will have the right
to claim damages which claim shall include the right to claim special,
incidental, consequential or indirect damages. PruHealth will also be entitled
to claim for loss of profits and loss of business and shall be entitled to
recover legal costs on a scale as between attorney and own client.
No warranty is given as to the freedom of this website from errors, defects, viruses, malicious programmes or macros. Links from this website exist for information only and PruHealth accepts no responsibility or liability for the information contained on any such site. The existence of a link to another website does not imply or express endorsement of its provider, product or services by PruHealth. Links to this website are not permitted without the prior written consent of PruHealth.
What to do if you're not happy about a product or service
We aim to provide excellent products and service at all times. If you feel
you have cause to complain, in the first instance a staff member at our
Administration Office will deal with the problem and will try to provide a
quick and satisfactory conclusion for you.
We hope you never need to complain, but if you do please write to us at:
PruHealth Customer Services
Stirling
FK9 4UE
Copies of our Complaint Handling Procedures are also available at this address.
You can also call us on 0800 096 6322.
If you are not satisfied with our response, you may then take your complaint to:
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Alternatively, phone the service centre on 0845 080 1800. This is a free service. Using it does not affect your legal rights.
